Director Marketing & Communications
3 Years on board
Jenn Manchester is a Professional Educator for Cox Communications, based out of Las Vegas, NV. She facilitates learning curriculum and upskills for residential front-facing employees and leadership.
Celebrating 11 years with Cox Communications in May of 2023, Jenn began her start with cable industry as an Inbound Sales Representative, taking calls within the Las Vegas call center and keying in new customer orders, upselling and modifying existing orders. Jenn quickly found an interest in developing efficiencies to assist herself and her peers in their day-to-day. Three years into her role she took on a temporary project as a subject matter expert, assisting her co-workers and upskilling new hires as they took their first calls.
In 2017 Jenn accepted the role of Inbound Sales Supervisor and managed a team of her own for 3 years, where multiple agents who reported to her won multiple awards and incentives for their performance. Passionate about improving efficiencies in doing work, Jenn took on multiple side projects to make jobs easier for Inbound representatives.
Jenn officially joined The WICT Network board in January 2020 and in April 2020 Jenn pursued her ultimate passion and exited the Inbound Sales family and joined the umbrella of Professional Educators with Cox Communications.
In her personal life, she is married to her husband Kurt and they have two children. Their son Rowan is 15 and their daughter Ariana is 8. In her spare time Jenn loves to play video games with her family and work on arts and crafts.